Burstow says tell watchdog your tales of mobile misery

11.51.00am BST (GMT +0100) Thu 11th Jun 2009

Paul Burstow, MP for Sutton and Cheam, is encouraging constituents to send their 'mobile moans' to an investigation by the UK's largest watchdog into the mobile phone sector.

Mr Burstow is backing this consultation by Consumer Focus, the new independent champion for consumers, because mobile phone service agreements generated the second highest number of complaints from consumers in the past two years.

He is urging constituents to express their views about how they would like the mobile phone sector to be improved; before the Consumer Focus deadline of 23rd June.

Commenting Paul Burstow MP said;

'Mobile phones may be a part of our everyday day lives but consumer confidence in these companies is at rock bottom; over 100,000 complaints have been made in the last two years.

'Consumer Focus are championing the rights of us mobile phone users so I'm encouraging everyone to let them know how you feel about your phone and what you would change.'

Notes to Editors:

1. To have your say email: mobilephonereview@consumerfocus.org.uk. Please make sure you include your name, address and contact details.

2. For more information on the investigation visit www.consumerfocus.org.uk/mobilephones or write to: Mobile phone sector consultation, Consumer Focus, Artillery House, 11-19 Artillery Row, London SW1P 1RT.

Responses may also be faxed to 020 7799 7901.

3. Consumer Focus was formed in October 2008 through the merger of three organisations energywatch, Postwatch and the National Consumer Council (including the Scottish and Welsh Consumer Councils). Consumer Focus champions consumer rights in the private and public sectors by working to secure fairer markets, greater value for money, and improved customer service. For more information www.consumerfocus.org.uk

4. Consumer Direct recorded over 100,000 complaints about mobile phones in 2007-08

5. Mobile phones received the lowest rating for consumer confidence in BERR's 2008 Consumer Conditions Survey